Proof Of Delivery

At Healths Meds, we are committed to ensuring that your order is delivered securely, on time, and to the correct address. This Proof of Delivery (POD) policy explains how we confirm delivery and provides steps to address any delivery-related issues.

1. What is Proof of Delivery?

Proof of Delivery (POD) is a confirmation that your order has been successfully delivered to the address provided during checkout. This confirmation may include:

• Delivery status updates from the carrier (e.g., USPS).
• A signature upon delivery (if required by you or the carrier).
• Timestamp and tracking updates showing the delivery status.

2. Delivery Confirmation

Once your package is delivered, you will receive an email or SMS notification with tracking details confirming the delivery.
Carriers typically provide updates such as:

• Delivery location (e.g., front door, mailbox).
• Exact time and date of delivery.

3. Signature Requirements (If Applicable)

For certain high-value orders or at the customer’s request, a signature may be required upon delivery.

• Signature Confirmation: Ensures that the package is received by you or an authorized person at the delivery address.
• If no one is available to sign, the carrier may:
  • Attempt redelivery.
  • Hold the package at a nearby facility for pickup.

4. Address Accuracy

To avoid delivery delays or issues, it is essential to provide the correct and complete shipping address during checkout.

• Incorrect Address: If an incorrect address is provided, delivery may fail, and additional fees may apply for reshipping.

5. What to Do If Your Order is Marked as Delivered but Not Received

If your package is marked as delivered but you have not received it:

1. Check Nearby Locations: Look for the package with neighbors, a front desk, or in a secure location.
2. Contact the Carrier: Reach out to USPS or the designated carrier using your tracking number for more details.
3. Notify Us: If the issue persists, contact our support team at sales@healthsmeds.store or dj990092@gmail.com for assistance.

6. Lost, Stolen, or Misdelivered Packages

Healths Meds is not liable for packages that are lost, stolen, or misdelivered after the carrier marks them as delivered. However, we will assist you in resolving such issues by:

• Helping you file a claim with the carrier.
• Evaluating reshipping options on a case-by-case basis.

7. Documentation for Delivery Issues

To address delivery disputes or resolve issues, we may request the following:

• A copy of the carrier’s delivery confirmation or tracking details.
• Photos of the delivery location (if applicable).
• Any correspondence with the carrier regarding the issue.

8. Contact Us

If you have questions or need assistance with your order’s delivery, please contact us:

• Email: sales@healthsmeds.store
• Email: dj990092@gmail.com

Our support team is here to ensure your order is delivered securely and efficiently.

Thank you for choosing Healths Meds! Your satisfaction and trust are our top priorities.